I Didn’t Mean What You Heard

“The biggest problem in communication is the illusion that it has taken place.”
— George Bernard Shaw

If you’ve you ever had a conversation, thought you understood what was said and assumed you had agreement only to later discover that you had a problem instead, you’ve experienced this illusion.

I Didn’t Mean What You Heard is an experiential workshop in which participants will have opportunities to explore the elements of effective communication, which has two equally important components: Sending and Receiving. Effective Communication does not exist if one component is not working or is missing.

Participants, will learn and practice the tools in large and small group activities that will enhance their communication and improve the chances that they are not only heard and understood but also that they hear and understand others. They will:

  • See how the words they use often do not have the same meaning to others that they do to them
  • Learn how the right question heightens communication
  • Discover how to deliver constructive feedback
  • Experience the power of profound listening

Participants will receive course material they can put to use immediately in both professional and personal environments to take their communication to the next level, minimize major communication stumbling blocks and increase their sending and receiving effectiveness.


Participants will experientially explore the components of effective communication, and learn how to:

  • Know if what they meant was heard.
  • Determine if the words they use are interpreted differently by others
  • Understand their own communication style and how to adapt to successfully interact with the other three styles.
  • Phrase questions that get information, do not put people on the defensive and promote positive interaction
  • Deliver constructive feedback that is clear, concise and constructive so that it can be heard
  • Tune in on their “self-talk”, and discover the effect it has on them and their productivity
  • Use the Empathetic Listening Model to build bridges, get individuals and groups unstuck, and focus on the future instead of the troubled past or present.


People who have participated in this workshop have reported that they

  • Are more successful in their interactions with their colleagues,
  • Have a better understanding of each other’s issues,
  • Are more effective as a team,
  • Feel better about themselves and each other,
  • Are more willing to accommodate each other’s needs.